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Welcome
We are Xiao Cleaning, and we’re thrilled you’ve decided to use our services, including, but not limited to, our technologies or functions offered on our website and all related sites, applications, customer service team, cleaners, and third-party vendors, all of which we refer to simply as the “Services.”
These Terms of Service (which we call the “Terms”) are just so you’ll know the rules that govern our relationship with you. Although we’ve done our best to strip the legalese from the Terms, there are places where these Terms may still read like a traditional contract. There’s a good reason for that: these Terms form a legally binding contract between you and Xiao Cleaning, so please read them carefully.
By using the Services, you state that:
you can form a binding contract with Xiao cleaning;
you will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations; and you understand that Xiao cleaning is protected by relevant trademark and copyright laws. If you are using the Services on behalf of a business or some other entity, you also state that you are authorized to grant all licenses set forth in these Terms and to agree to these Terms on behalf of the business or entity.
A. Our Services Generally
Xiao Cleaning agrees to provide you with the Services and you agree to pay the quoted price for the Services, unless otherwise agreed to in writing.
B. Cleaning Supplies and Equipment
We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment
C. Safety
we strive to foster a safe environment for everyone. Our cleaning staff are employed, background checked, insured & bonded, and professionally trained. We reserve the right to remove our employees from your home should the environment be/become unsafe.
That’s where you come in. By using the Services, you agree to assist in fostering an environment that is safe and in Standard Condition by:
identifying fragile items and communicating this to our cleaner or our customer service team prior to the start of your cleaning appointment;
accounting for and securing all valuables prior to the start of your cleaning appointment;
notifying us of pets and, if necessary, placing them in designated enclosures that would not threaten our staff or impede our Services;
removing any biohazards, including, but not limited to, human bodily fluids, animal waste, rodent feces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.);
ensuring that all safety measures outlined in our Safety Protocols are adhered to;
not requiring or requesting the lifting or moving of furniture or heavy items; and ensuring construction or renovation work (including touch-ups) has been completed, all contractors have left, and all equipment has been removed – prior to our arrival.
Standard Condition: A space in which there is no excess clutter, places with recent renovations/construction, infestations, excess mold/mildew/buildup of any kind or containing any biohazards including, but not limited to, human bodily fluids, animal waste, rodent feces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.).
In the event that you don’t comply with this Section 2(D), our Great Clean Guarantee will be voided, we may direct our staff to leave your location (at the discretion of management), and our Cancellation Policy (which is explained below) will apply.
D. Damages
Our cleaning staff will conduct themselves professionally in your home. In the rare event accidental damage occurs, you’ll need to notify our office within 48 hours of when the appointment is completed either by email (stevenxiao42@gmail.com) or by phone (415) 684-3406, provide us with a photo and estimate of the damages, and be available to be contacted. We cannot guarantee reimbursement for damages that do not comply with this paragraph. Further, for potential caulking and grout damages, Xiao Cleaning does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
Except in emergencies (e.g., a leaking toilet), you must not undertake the repair or replacement of the damage for which you may seek reimbursement.
Xiao Cleaning reserves the right to contract suitable professionals to repair damages, and will make payment arrangements directly with its contractors to settle any damage repair.
E. Pricing and Discounts
Xiao Cleaning may change the pricing and discounts of its Services (“Pricing or Discount Change”) in its sole discretion and at any time. Any Pricing or Discount Change will become effective immediately, unless stated otherwise.
Most of the time, Services booked before the time of the Pricing or Discount Change (“Existing Services”) will retain the original pricing as long as no modifications are made to the Existing Services. Any modifications to the Existing Services will void the original pricing of the Existing Services and the price of the Existing Services will be subjected to the Pricing or Discount Change.
In the case that Existing Services are not modified but are nonetheless subject to a Pricing or Discount Change, Xiao Cleaning will send an email advising the client of the Pricing or Discount Change. Failure to receive or save an email announcing the Pricing or Discount Change will not invalidate that Pricing or Discount Change.
Just so you know, accurate and up-to-date pricing will always be stated on your dashboard.
Your continued use of the Services after the Pricing or Discount Change comes into effect constitutes your agreement to pay the price modified by the Pricing or Discount Change.
F. Refund Policy
we do not typically offer refunds.
